Overall Experience Reviews For Sport Clips Haircuts of Copperfield

2 rating

I have been coming to this location for 3 plus years. I come back because the staff is friendly and my stylist knows me and cuts my hair the way I like it. You have got to start taking appointments. Since we started on the new computer system every time I come I wait at least 45 minutes to an hour to even get started with my cut! When I arrived today I signed in and it said I was going to wait 23 minutes. I left to go get a drink and came back 20 minutes later and the screen says I have to wait 30 minutes. I complained to The receptionist because I was supposed be next and they took another client. They said he was in the system and was "returning" so we couldn't see his name on the screen when I signed in. Perhaps that's the case but it sure doesn't make me as the customer feel very good, and it seems when they mark a client as "returning" the computer system takes them completely out of the cue and doesn't account for their haircut time. It's pretty sad that you have this computer system for over two months and one of your clients has to find a flaw in the program for you. Now I have been waiting for 52 minutes when I arrived the screen told me I would be waiting for 23. Perhaps you don't value my time but I sure do!

Rated 2.0 out of 5.0 based on 1 Client reviews